‘Build Trust, Influence Outcomes, and Reduce Surprises’
Top Echelon offers a free monthly webinar as part of its Expert Recruiter Coaching Series.
These webinars touch upon a variety of recruiter-related topics. These topics deal with both job candidates and clients. As always, our goal with these webinars is to help agency recruiters and search consultants just like YOU make more placements.
We record these webinars for recruiters who can’t attend the live presentation, and we’re now pleased to offer the video from our most recent webinar by industry trainer Barb Bruno, CPC/CTS of Good as Gold Training.
The title of that webinar (and corresponding training video) is “Build Trust, Influence Outcomes, and Reduce Surprises.”
Below is the official description for this training video:
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In today’s market, the fastest way to lose candidates and hiring authorities is trying to “control” them. Top producers know the real power comes from controlling the process by building trust-based rapport; setting clear expectations; and guiding conversations so there are fewer surprises, stalls, and breakdowns.
In the next webinar video in Top Echelon’s Expert Recruiter Coaching Series, Barb Bruno, CPC/CTS of Good as Gold Training teaches viewers how to lead the process professionally without pushing, chasing, or pressuring, so candidates and hiring authorities want to stay engaged.
Key takeaways from this webinar video include:
- The difference between controlling people and controlling the process. Why influence always beats pressure and how top producers guide outcomes without resistance.
- How trust-based rapport shortens time-to-fill. What builds credibility with candidates and hiring authorities (and what quietly destroys it).
- Expectation-setting conversations that prevent ghosting and stalls. How to address timing, communication, and decision-making before problems show up.
- How to lead the process when others are non-committal. What to say and how to say it when candidates hesitate or hiring authorities delay.
- A simple process framework that keeps deals moving without chasing. How consistent structure creates momentum while preserving relationships.
So watch this FREE training video and learn how to “Build Trust, Influence Outcomes, and Reduce Surprises”!
Watch this free training video!
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Recorded versions of our Expert Recruiter Coaching Series webinars are posted on our website as free online recruitment training courses in the Top Echelon Recruiter Training Library.
Keep an eye out for the next free webinar in our Expert Recruiter Coaching Series!

